All Austrian Dedicated Hosting service plans come with "Best Effort" technical support. It is 24/7 technical support with 4 hours response time and next day replacement of any failed hardware components. The "Best Effort" technical support does not provide you with a business class Service Level Agreement (SLA) when it comes to remote hands and troubleshooting. If you need a 24/7 priority technical support, 99.9% SLA and up to 4 hour resolution time, add 'Gold Support' to service at €39/mo. It guarantees 2 hours response time and 6 hour replacement of any failed hardware components.
All Dedicated Servers hosted in our Vienna, Austria data center are connected to 100 Mbps, 1 Gbps or 10 Gbps ports. For Dedicated Servers hosted in other locations across Europe, different bandwidth and networking terms may apply to the Service Order.
Your servers are provisioned in an ISO27001, ISO9001, ISO 5001, ISO 14001 and OHAS 18001 certified data center.
Enjoy Internet connectivity with the low latency to any point.
We use base hardware systems that allow for vCPU, vRAM and storage upgrades at any time.
Outsource the system administration of your servers to HCE or use an Ad-hoc Managed Services.
We offer 24/7 onsite support and respond promptly to clients' Support Tickets.
"Best Effort" 99.9% SLA apply to Austria Dedicated Servers. Upgrade to "Gold SLA"!